Privacy Policy

1. Introduction

At TranslaHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.

By using TranslaHub, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number (optional), password, and role (client or translator)
• Profile Information: Profile photo, bio, language skills, specializations, work history, and portfolio samples
• Payment Information: Billing address, payment method details (processed securely through our payment providers)
• Project Information: Project descriptions, source documents, translations, communications, and feedback
• Communications: Messages sent through our platform, support inquiries, and feedback

2.2 Information Collected Automatically

When you use TranslaHub, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, click patterns, and navigation paths
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and store preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Create and manage user accounts
• Facilitate connections between clients and translators
• Process payments and manage transactions
• Send notifications about projects, messages, and platform updates
• Respond to support requests and communicate with users
• Prevent fraud, enforce our Terms of Service, and ensure platform security
• Analyze usage patterns and improve user experience
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and resolve disputes

4. How We Share Your Information

We may share your information in the following circumstances:

• Between Users: Your profile information is visible to other users as part of the marketplace. Project details are shared with translators you engage with.
• Service Providers: We share data with third-party vendors who help us operate the platform (e.g., payment processors, cloud hosting, analytics providers)
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property
• Business Transfers: If TranslaHub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information with third parties when you explicitly consent

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

Backup copies may persist in our systems for a limited time but will not be accessible or used for operational purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications (transactional emails will still be sent)
• Data Portability: Request a machine-readable copy of your data
• Object: Object to certain processing of your data

To exercise these rights, please contact us at privacy@translahub.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on TranslaHub. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

TranslaHub operates globally. Your information may be transferred to, stored, and processed in countries other than your own, including the United States. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

11. Children's Privacy

TranslaHub is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at: