Return Policy

1. Overview

TranslaHub provides digital services and add-ins. This Return Policy explains when refunds are available and how to request them.

2. Refund Eligibility

• Payments for add-ins or services that have not started may be eligible for a refund.
• If a service is delivered incorrectly or cannot be completed, we will review the request and determine an appropriate resolution.

3. Non-Refundable Items

• Completed translation services or delivered digital files.
• Fees charged by payment providers that are non-recoverable.
• Requests submitted after the refund window has expired.

4. Refund Window

Refund requests must be submitted within 14 days of the original transaction unless otherwise required by local law.

5. How to Request a Refund

Contact our support team with your order ID, transaction details, and a brief explanation of the issue. We may request additional information to process your request.

6. Chargebacks

Please contact support before initiating a chargeback. Chargebacks may delay the resolution process and can affect your account standing.

7. Contact Information

If you have questions about this Return Policy, contact us at: